Privacy Policy

Effective Date: 26/11/2024

OneStop ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us, in compliance with applicable laws, including the Australian Privacy Act 1988 (Cth) and the General Data Protection Regulation (GDPR) where appropriate.

1. Information We Collect

We may collect personal and non-personal information in the following ways:

a. Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Payment details (e.g., billing and credit card information, if applicable)

  • Account login credentials

  • Preferences and feedback you provide

b. Information We Collect Automatically

When you use our website, we may collect:

  • Device Information: IP address, browser type, operating system

  • Usage Data: Pages viewed, time spent, clicks, and other user behavior metrics

  • Geolocation Data: If enabled on your device

c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and for advertising purposes. For more details, refer to our Cookie Policy.

d. Data Collected Through Google Analytics

We use Google Analytics to monitor website performance and improve our services. Google Analytics collects data such as:

  • IP addresses (anonymized)

  • User behaviour on the site

  • Demographic and interest data through Google Signals (if enabled)

Google’s Privacy Policy is available at https://policies.google.com/privacy.

e. Google Signals Data Collection

If you have enabled Google Signals, we may receive aggregated and anonymized data regarding cross-device tracking, such as:

  • Demographics

  • Interests

  • Multi-device behaviour

This data helps us understand user engagement across multiple devices.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide, operate, and maintain our services

  • To personalize your experience and deliver tailored content

  • To process transactions and send confirmations

  • To respond to inquiries and provide customer support

  • To send updates, marketing communications, or promotional offers (with your consent where required)

  • To analyze trends, monitor usage, and improve website functionality

  • To comply with legal obligations and prevent fraudulent activity

3. Sharing and Disclosure of Information

We do not sell your personal information to third parties. However, we may share information with:

a. Service Providers

Third-party providers assisting us with website hosting, payment processing, analytics, marketing, and customer support.

b. Legal Obligations

We may disclose your information if required by law, to comply with legal processes, or to protect our legal rights.

c. Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

d. Aggregated and De-identified Data

We may share anonymised and aggregated data for research, analytics, and marketing purposes.

4. Data Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required by law.

5. Your Privacy Rights

a. Australian Residents

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access your personal information

  • Request correction of inaccurate or incomplete data

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

b. European Union (EU) Residents

If you are located in the EU, your rights under the GDPR include:

  • Accessing, correcting, or deleting your personal data

  • Restricting or objecting to data processing

  • Data portability

  • Filing a complaint with your local Data Protection Authority

To exercise these rights, contact us at info@onestopapp.com.au

6. Security Measures

We implement industry-standard measures to protect your personal information, including encryption, secure servers, and restricted access protocols. However, no data transmission over the internet can be guaranteed as fully secure.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies when visiting these sites.

8. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The "Effective Date" at the top of this page indicates the last revision. Continued use of our services signifies acceptance of any changes.

9. Contact Us

If you have questions or concerns about this Privacy Policy or our practices, don't hesitate to get in touch with us at:

OneStop Email: info@onestopapp.com.au | Phone: +61 411 476 894